LEGAL / SERVICE TERMS

Terms of Service

Last updated: 20 September 2026

These terms govern access to PSS Logistics public tracking, client portals, and logistics services. By using the service, you agree to provide accurate information and follow the applicable booking, account, and shipment requirements.

Service scope

PSS Logistics may provide booking, pickup coordination, shipment tracking, courier-provider connectivity, support, billing, reports, and related operational services. Availability and delivery outcomes may depend on third-party courier, infrastructure, regulatory, and force-majeure conditions.

Customer responsibilities

Customers must provide accurate shipper, consignee, address, weight, value, documentation, and contact information; package goods lawfully and safely; and comply with applicable transport, customs, tax, and prohibited-goods rules.

Tracking and delivery estimates

Public tracking is limited to a shipment reference and a restricted status projection. Delivery dates, rates, provider capabilities, and status updates may change and must not be treated as guarantees unless a separate written agreement says otherwise.

Accounts and access

Users must protect their credentials and may use only the client, employee, and administrative areas assigned to them. PSS may suspend access for misuse, security risk, inaccurate information, non-payment, or breach of these terms.

Billing, wallet, and claims

Charges, wallet adjustments, invoices, COD remittance, refunds, claims, cancellations, and return responsibilities are governed by the applicable commercial agreement, rate card, booking confirmation, and written support decision.

Support and disputes

Service issues should be raised through the authorised support channel with the shipment reference and relevant evidence. Contact hello@psslogistics.in for general enquiries or escalation.

Changes

PSS may update these terms as the service or applicable requirements change. Continued use after publication of an update constitutes acceptance to the extent permitted by law.

These terms are a production-facing baseline and must be reviewed and approved by PSS’s legal and commercial advisers for the final contracting entity, liability terms, jurisdiction, tax treatment, and sector requirements.